Refunds
We provide a full refund under the following conditions:
- The products received do not match your order.
- The products are defective upon receipt.
- The products are damaged during transit.
- The shipment is lost during transit.
All refunds are processed to the original payment method.
Return and Exchange Process
To request a return or exchange, please contact us at hi@thesuperhumans.co
- Return requests must be submitted within 7 days from the delivery date.
- We will coordinate with our delivery partner to arrange a reverse pick-up, if available. If your pin code is not serviceable for return pick-up, you will need to ship the product back to us at your own expense.
- Products for return must be unused, in their original condition, and in their original packaging.
- Replacements will be sent once we receive and inspect the returned product.